Kilwins Charlottesville
Results from VisitAble's Accessibility Test
Section
Parking
Description of Section
This includes the number of accessible spaces, the distance of the accessible spaces from the accessible entrance, and the accessibility of the path from the accessible spaces to the sidewalk that the entrance is on (includes curb ramps).
Details
There are 2 accessible parking spaces near this establishment, both are 100-200 feet away from the entrance
The paths to the entrance from the accessible spaces are bumpy and inclined because of the Charlottesville Downtown Mall
Section
Entrance
Description of Section
This includes how easy it is to find the accessible entrance, steps/ramps/pathways from the curb ramp/sidewalk to the door, width of entrance door, lip under the entrance door, presence of automatic door openers, reachability of the door handle, and the weight of the door.
Details
The entrance does not have an automatic door
The door is kept open through all seasons
The door is wide enough and the lip underneath the door is not difficult to navigate over
There is a slight incline/ramp to the entrance door and there is a small lip at the start of the incline/ramp which is covered by a rug
Section
Water/ Refreshments/ Samples
Description of Section
This includes the accessibility of water fountains/drinking coolers (height off the ground & space around), the reachability of complimentary water/refreshments/samples, and whether or not employees get and transport complimentary water/refreshments/samples for you.
Details
If you ask for water, employees will get and bring water to you
Section
Food/ Drink
Description of Section
This section refers to food and drinks that are meant to be consumed as soon as you buy it (such as ice cream in a candy shop or a Starbucks in a grocery store). We take into consideration: the reachability of everything, the height of the point of sale off the floor, if employees offer to deliver food/drinks to customers, the accessibility of tables and seating, the presence of trays, and if you can leave dishes/trash at the table.
Details
There is ice cream, drinks, and candy you can buy and enjoy right away at the store
The ice cream, drinks, and candy are gotten for you
The point of sale counter to buy these things is at an accessible height
There are no tables anywhere to eat these things, however there is a bench that customers can sit down on
There are not trays for customers to use
Section
Product
Description of Section
This includes the reachability of products that the location sells, the weight of the products the location sells, and the methods available for carrying around products.
Details
Some of the products in this establishment could be considered unreachable/heavy for some customers, but there are employees nearby that will check up on you
There is nothing obvious to carry around products in, however employees can provide boxes or bags upon request if customers need them to carry around items
Section
Interior Pathways
Description of Section
This includes accessibility of lifts/ramps/elevators, signage to find accessibility features, widths of pathways, cleanliness of pathways, how steep pathways are, presence of inaccessible areas, and the weight/lip/height of handles & knobs of doors not covered by other sections.
Details
All pathways are more than 3 feet wide
There is a bench to sit on and all areas of the establishment are less than 100 feet away from this bench
Section
Point of Sale
Description of Section
This includes the height of the counters where customers pay at, the reachability of everything at the point of sale counters, the presence of a removable tablet/card reader, and if customers are offered bags with handles.
Details
The point of sale counter is at an accessible height
Everything on the point of sale counter is reachable (such as card readers)
Section
Customer Service/ Disability Etiquette
Description of Section
This includes how helpful and polite employees are (our speciality)!
Details
Employees acknowledge, are nice to, and offer some assistance to customers with mobility issues, however could offer more assistance
Section
Amenities
Description of Section
This includes the presence of accessibility features to make this establishment go above and beyond the accessibility of other establishments of the same type.
Details
There are plastic/paper lightweight cups, straws, and lids
Want to Learn More About Our Accessibility Tests?
Send an email to visitable.certification@gmail.com with subject line: "VisitAble's Accessibility Test" and tell us what specifically you would like to know and the reason why. We're happy to provide as much information as is needed to allow you to have the confidence in knowing if an establishment is accessible to you or not!